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  1. #1
    Junior Member AngryDog's Avatar
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    How do I get my tax refund paid back?

    Don't know whether this is something you can advise on? I've got a booking to go to Vietnam with Vietnam Airways for myself, my wife and our twin 8 year old children. I'm going in July but booked last year paying Air Passenger Duty. Since booking the duty's been abolished for children under 12, so I should get a refund. I contacted the airways HO in London who asked me to wait and I'd hear back from them in Jan or Feb but I've still heard nothing.

    The booking was made with Travel Up Ltd in Reading who say it's nothing to do with them now, and HMRC tod me to chase the refund myself. I can't understand how a company can take tax which was due at the time of payment, but not refund it within a certain timeframe when law re duty changes. They've already moved the flight from Gatwick to Heathrow, so we're losing money there. Now we're being penalised a second time. Is this something you can help with?

  2. #2
    Senior Member Superman's Avatar
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    Give me a day or two and I will find out for you, I have a contact in the travel industry. I am afraid though that the moving of flights is part and parcel of travelling although you should have been given the opportunity of cancelling your seats and getting a full refund

  3. #3
    Senior Member Superman's Avatar
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    WTF!

 

 

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